Patient Information

We have listed below some helpful information for you.

How to Register

Patients who live within our practice area of West Cwmbran may register with the practice by asking at reception for a registration form. Each person needs to complete a registration form. Children, under the age of 18, should have a form completed by their parent/guardian. The completed form should then be handed to reception and once accepted the patient(s) are then registered with the practice.We have an open list and welcome requests for registration from patients living in or moving to the practice area.
The Practice does not discriminate on the grounds of:

  • Race, gender, social class, age, religion, sexual orientation or appearance
  • Disability or medical condition.

We recommend that new patients undertake a health check with a practice nurse.
The registration form can be downloaded here

Violent or Abusive Behaviour

The surgery has a ZERO TOLERANCE policy towards any violent or abusive behaviour.  We follow the policy provided by Aneurin Bevan University Health Board.

We take any threatening, abusive or violent behaviour against any of our staff or patients very seriously.

If a patient is violent or abusive, including verbal abuse, they will receive a warning letter and may be asked to sign an Acceptable Behaviour Contract. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Similarly, if an incident is significant enough, the patient will be removed from the practice list immediately.

Access to Medical Records

The practice is registered and complies with the Data Protection Act 2018.

Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the a member of our Administrative Team for further information.

You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.
Please ask at reception for a copy of the NHS leaflet Your Information, Your Rights or visit www.nhsdirect.wales.nhs.uk/lifestylewellbeing/yourinfoyourrights

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care. This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care.

 

Updating Your Information

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to find a doctor in your new area.

There are instructions on what to do when you move to a new area on the back of your NHS medical card.

Your Rights & Responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.

It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

Medical Students

Nant Dowlais Health Centre is involved in the training of medical students and as such you may be asked if you mind a student seeing you or observing your consultation. You may decline at anytime and this will not influence the care that you receive.

Waiting Area

Due to infection control we do not provide children’s toys in the waiting area.