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Self-Help & Self-Care First

If you have a medical problem which is new, then the first things to do is consider self-care and self-help. There is plenty of advice available using the health resources section.

You can also see your local community pharmacist under the common ailment scheme 'Choose Pharmacy' who can treat a number of conditions and provide a Free NHS Prescription.

For minor concerns you should call NHS 111 Wales if you are feeling ill and unsure what to do, or for any health information on a wide range of conditions, treatments, and local health services 24 hours a day. You can also use the Online Symptom Checker to check any health concerns before contacting the surgery.

Use the Online Symptom Checker

Choose pharmacy

Urgent Appointments

We run an Urgent Assessment Clinic (UAC) each weekday morning until 10.30am.  If you have an urgent problem which you feel needs to be dealt with on the same day please to ring us on 01633 869544, before 10.30am if at all possible.  One of our trained Care Navigators will ask you some questions to help to direct you to the most appropriate clinician or service depending on the nature of your problem.  All of our staff are bound by patient confidentiality in the same was as doctors are, and they are not just ‘being nosy’! The information you provide will be reviewed by one of our Senior Clinicians and you will be contacted by a member of our team on the same day.  

Please note that the UAC operates only from our main site in Fairwater and it is for problems which cannot wait for a routine appointment on another day. 

Home Visits for Housebound Patients

Requests for routine (non-urgent) home visits are only for housebound patients and need to be made before 10.30am.  A Care Navigator will ask some questions regarding the nature of the problem.  Usually either the GP or a Senior Clinician will ring you first, it may be possible for your condition to be safely assessed and managed over the telephone.  If you or a member of your household has symptoms of COVID it is very important that you tell us first.  This does not automatically mean that you cannot have a visit, but it allows the GP/Senior Clinician to manage the situation, ensuring that he/she wears full Personal Protective Equipment (PPE).

In the time it takes for one home visit, 3-4 patients could have been seen in the surgery.  It is also more appropriate to assess patients in the clinical environment of the surgery than in the home.  Therefore, please do attend the surgery for your appointment if at all possible.

Medical Students

The Health Centre is involved in the training of medical students and as such you may be asked if you mind a student seeing you or observing your consultation.

You may decline at anytime and this will not influence the care that you receive.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Medication and Condition Management Reviews

As part of our ongoing commitment to your health, we undertake an annual medication review on all patients on repeat medication and with certain ongoing medical conditions such as asthma and diabetes. You should receive a letter or email to invite you to be part of this process.

Depending on the types of medication you are currently taking or your ongoing medical condition, you may be asked to have a blood test and a face to face consultation with the Practice pharmacist or specialist nurse. If you have received a letter asking you to complete this process please go to the Ongoing Conditions Management Page.

If you have not received a letter and just require a medication review to re-authorise your prescription, please click on the link above. The form will be reviewed by one of the Practice pharmacists who will re-authorise your medication or contact you if they require more information.