Our Services

Here at Nant Dowlais Surgery we are pleased to offer a wide range of both NHS and non-NHS services. Please see below for details on the services we currently offer. If you have any further questions or would like to inquire about the availability of any of these services then please ring the surgery on 01633 869544 during opening hours between 8.00am – 6.30pm Mon – Fri (except Bank Holidays) and a member of our Care Navigator Team will be happy to help.

Appointments With a GP or Senior Clinician

Routine Appointments during COVID-19

Like most practices now, all routine appointments with a GP or other Senior Clinician will be a telephone consultation in the first instance to reduce the risk of transmission of COVID-19.  You will be given a date and an approximate time to expect a phone call from a member of a Senior Clinical Team, and if your condition requires a face to face assessment, this will be arranged.  You will routinely be asked questions about COVID-19 symptoms for yourself and members of your household before being asked to attend a face to face assessment. 

For all appointments, including with Practice Nurses or Healthcare Assistants, we request that only the patient enters our premises.  Due to Government rules regarding social distancing, we do not have the space for family members or friends too, unless the patient is an adult who requires a carer or a child accompanied by a parent/carer

 

Urgent Appointments

We run an Urgent Assessment Clinic (UAC) each weekday morning until 10.30am.  If you have an urgent problem which you feel needs to be dealt with on the same day please to ring us on 01633 869544, before 10.30am if at all possible.  One of our trained Care Navigators will ask you some questions to help to direct you to the most appropriate clinician or service depending on the nature of your problem.  All of our staff are bound by patient confidentiality in the same was as doctors are, and they are not just ‘being nosy’!.  The information you provide will be reviewed by one of our Senior Clinicians and you will be contacted by a member of our team on the same day.  

Please note that the UAC operates only from our main site in Fairwater and it is for problems which cannot wait for a routine appointment on another day. 

Home Visits for Housebound Patients

Requests for routine (non-urgent) home visits are only for housebound patients and need to be made before 10.30am.  A Care Navigator will ask some questions regarding the nature of the problem.  Usually either the GP or a Senior Clinician will ring you first, it may be possible for your condition to be safely assessed and managed over the telephone.  If you or a member of your household has symptoms of COVID it is very important that you tell us first.  This does not automatically mean that you cannot have a visit, but it allows the GP/Senior Clinician to manage the situation, ensuring that he/she wears full Personal Protective Equipment (PPE).

In the time it takes for one home visit, 3-4 patients could have been seen in the surgery.  It is also more appropriate to assess patients in the clinical environment of the surgery than in the home.  Therefore, please do attend the surgery for your appointment if at all possible.

Available Clinics

Contraceptive Clinics

Includes contraceptive subdermal implant fitting and removal
And “coil” (IUD / IUS) fitting and removal
Also Mirena® Coil (IUS) for heavy periods

Family Planning

Advice on contraception including coil fitting, oral contraception, barrier methods and post-coital contraception.

Cervical Smear

This is usually carried out by our practice nurses.

Blood Tests

These are performed by our phlebotomists or nurses at the surgery. Patients on warfarin, certain arthritus or anti-rejection medication are offered blood tests for monitoring purposes and prescriptions may be adjusted according to the results.

Blood Pressure

Available to all patients. Hypertensive patients are offered annual checks.

Diabetes

This care program is provided by the practice nurses and doctors. All diabetics are offered an annual review. Retinal screening is also available from the diabetic retinopathy screening service following referral by the doctor.

Heart Disease / Stroke

These conditions are cared for by our doctors and nurses. Annual reviews will be offered if necessary.

Asthma

Annual check-ups and advice from practice nurses on lifestyle, inhaler techniques and medication. Patients with chronic bronchitis and emphysema are offered spirometry tests.

Smoking Cessation

A free service avaiable to all patients run by Smoking Cessation Service. Telephone Freephone 0800 085 2219

Vaccinations

Routine and travel vaccinations for all ages are available during surgery times by appointment with our nurses. We run a flu jab clinic in the autumn. Ask at reception for further information.

Child Immunisation Clinics

Clinics are now held at the Practice with the Practice Nurse

Antenatal Care

Routine antenatal check-ups by our qualified midwife.

Minor Surgery

We are able to perform joint injections at the surgery.

Prostate Services

We can administer hormonal injections at the surgery for patients with prostate cancer.

Counselling

Patients may be referred by a doctor to our practice based counsellor for a wide variety of psychological conditions.

Other Services

Repeat Prescriptions

Repeat prescriptions need 48 hours to process Monday to Friday. Please leave or post your written request for a repeat prescription at surgery reception. Unfortunately, we cannot take requests for repeat prescriptions over the telephone. Tick the items you need on the right-hand section of your previous prescription form. If you have lost the repeat part of your prescription then the request should be submitted in writing with precise details of the medication required and including the patient’s name, address and date of birth. If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).

Sickness Certificates

You can self-certify your sickness using a form SC2 for the first week. The form is available from your employer or the benefits agency.
After the first week, you will need a sick note from your doctor. You will need to discuss your condition with the practice by telephone or in person. The doctor will assess your problem and decide the most appropriate action. This may include declining your request or asking to see you in person.
Unfortunately, some employers insist upon a sick note for less than 1 week’s sickness. This is not a legal requirement and is not provided for by the NHS. As a result, we may have to charge for private sick notes.

Test Results

Since our telephones are very busy in the early morning, we ask you to telephone for test results (eg blood, urine, x-ray) after 2pm.

To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed in writing.

Emergency Contraception

Post-coital hormonal contraception (the morning after pill) is available free of charge without the need to see a doctor or nurse. The pharmacist will ask all necessary health questions. This service is available at the following local pharmacies:-

Boots, Cwmbran & Pontypool
Lloyds, Croesyceiliog, Fairwater, Griffithstown & Pontypool
Schill Pharmacy, Thornhill
Stuart Powell, Pontnewydd
Mayberry Pharmacy, Pontypool.

Non-NHS Services

The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions, passport signing and some vaccination services. Our fees for these services, which are in line with BMA approved national guidelines, are available in the surgery. All medical and insurance forms should be directed to our Administrative Team.

Ambulance Service

If your request is for an emergency then dial 999.
Routine ambulance transport to get to hospital for a pre-arranged appointment or admission may be provided due to one or more of the following criteria have been met:-

  • 1. you need a stretcher to get to hospital,
  • 2. you can’t walk unaided or without assistance of ambulance staff,
  • 3. you are unable to get home unaided following hospital treatment,
  • 4. your doctor feels you need transport due to your medical condition.

The ambulance service requires at least 1 week’s notice to arrange transport. If you are eligible please phone:-

The Transport Booking Service on 0800 32 82 332